At Essence of Life, we are committed to protecting your privacy and handling all personal information with care, respect, and confidentiality. This policy explains how we collect, use, and safeguard information from both our funeral home partners and the families they serve.

Information We Collect

We may collect the following types of information:

1. Personal and Contact Information

   • Names, addresses, phone numbers, and email addresses of funeral home partners and family representatives.

2. Order Information

   • Details necessary to create and deliver Essence of Life artworks, such as order forms, shipping addresses, and service requests.

3. Sensitive Materials

   • Small ash samples provided for the creation of the artwork. These are handled with strict chain-of-custody procedures and never used for any purpose other than fulfilling the family’s order.

4. Website Information

   • Non-identifiable data such as browser type, IP address, and cookies, to improve website performance and user experience.

How We Use Information

We use the information we collect to:

• Fulfill and deliver Essence of Life artworks.

• Communicate with funeral homes and families about orders, updates, and services.

• Provide professional updates and resources (only to those who opt in).

• Improve our services, website, and customer experience.

We do not sell, rent, or trade personal information to third parties.

Handling of Ash Samples

• Ash samples are used exclusively for the creation of Essence of Life artwork.

• Each sample is handled with the utmost respect and confidentiality.

• The teaspoon of ash sent to us is consumed in the art process, and there is nothing left to return.

Sharing Information

We may share limited information only when necessary to:

• Partner with funeral homes in processing and delivering orders.

• Work with trusted service providers (such as couriers or printing partners) who support our operations.

• Comply with legal requirements or protect the rights and safety of our clients.

Data Security

We take appropriate technical and organizational measures to protect personal information against loss, misuse, or unauthorized access. Access is restricted to authorized staff only, and sensitive data is encrypted and stored securely.

Your Rights

You may request to:

• Access or correct your personal information.

• Withdraw from receiving communications at any time.

• Request deletion of personal data, where legally and contractually possible.

To exercise these rights, please contact us at:
support@essenceoflife.com

Cookies & Website Tracking

Our website may use cookies to improve user experience and collect anonymous analytics. You can adjust your browser settings to refuse cookies if you prefer.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle information, please contact us:

Essence of Life
Email: support@essenceoflifeart.com
Address: 14661 Jetport Loop Suite 180 | Ft Myers, Florida 33913